Delivery and Returns

UK DELIVERY

All postage and packaging is included for UK delivery addresses.

I aim to dispatch your ceramics as soon as possible, however this may take up to a week to arrive for UK deliveries and longer for international deliveries. Some variations may occur during public holidays.

If you need a piece for a specific date, perhaps a gift, please email me on marykaunenglish@yahoo.co.uk and I will try to accommodate your request. Please note that express delivery may incur additional costs.

I use a UK based courier service and Royal Mail. A signature may sometimes be requires on delivery. Please note insurance for damage or loss is not included in the delivery charge.

YOUR DETAILS

Please ensure your delivery address details are correct. I cannot be held responsible for any delivery issues that may arise due to incorrect address details. 

INTERNATIONAL DELIVERY

Where an item is to go to a non-UK destination, please contact me directly for shipping costs. Please note customers will be responsible for any import charges/duties that might be incurred and must comply with local regulations. 

PACKAGING

Keeping in line with my sustainable ethos, I try to avoid using single use plastic and new packaging where possible. I recycle shipping materials and make sure the package is as protective as possible for all orders.  

RETURNS AND REFUNDS

All of my work is handmade and unique. I aim to ensure that all details, descriptions and images on my web-site are accurate. If you are not entirely satisfied with your purchase, I am here to help.

To qualify for full refund the item needs to be returned in good condition, and I must be notified within 14 days of delivery. You then have 14 days from this date to return your purchase.

I am unable to offer free returns.

Please make sure that the items you are returning are packaged adequately as I cannot accept liability for returned goods being lost or damaged in transit.